Elizabeth fitzgerald Carter
Norfolk Artist

Elizabeth Fitzgerald Carter is committed to protecting your privacy and personal information, and to be transparent about what information is held about you and how it is used.

Any personal information that is collected about you will be used in accordance with the General Data Protection Regulation and the Privacy and Electronic Communications Regulations 2003.

WHAT INFORMATION IS COLLECTED?

Information is collected in several different ways:

Information that you give. For example when you sign-up to our email or posting mailing lists; sign-up to take part in courses or workshops; or contact us with a comment or complaint.

Information about your interactions with us.  For example, when you are sent a mailing we may keep a record of this.

The information held about you may include:

  • your name
  • postal address
  • telephone number
  • email address
  • booking history
  • billing address information
  • your preferences for how we communicate with you about our activities
  • what activities you have participated in
  • if under the age of 18, the name of your parent or guardian
  • film or photography of you at public events, courses, workshops or other activities
  • information that is available publicly

Special categories of personal data (previously referred to as sensitive personal data)

Sensitive personal data is not usually collected but there may be occasions when the need arises to collect and store more information; for example there might be a need to collect an individual’s age and health information in order for them to take part in an event or workshop, or access requirement might also be recorded to help with the provision of the best possible service.  For children under 16 we will always ask the consent of a parent or guardian to collect this information.

Film and Photography

During the course of events, courses and workshops photographs and video may be taken to document events and for use on digital platforms, printed materials and other promotional activity.  This includes, but is not limited to, my website, social media channels, leaflets, posters and media releases.  These images might be shared with relevant partners (ie arts centres) or artists relating to an event or activity to use for the same purposes.  There will always be signage at events to notify participants or permission directly sought if this is taking place.

HOW DO WE USE YOUR DATA?

The above information is used to select and inform you of events or activities we think may be of interest to you or that you have asked to be informed about.

We use your data to:

  • provide you with information about events that you have booked for and contact you if there are any important changes
  • respond to comments or complaints that you have made, or provide any relevant information which you have requested
  • administer your payments
  • ensure we know how you prefer to be contacted
  • send you information about events, activities and news that we think will be of interest to you
  • occasionally send you information on behalf of other partners, e.g.  our artistic and business partners

THIRD PARTIES

There are certain circumstances under which we may disclose your personal information to third parties in order to fulfil our contract to you, to deliver our activities.

These third-party providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These providers include premises where activities booked with this site take place.  In these cases we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.

We will share your information when required in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).

In connection with any legal proceedings or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

This website may contain links to and from the websites of other organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Your personal data will not be shared with third parties to use for direct marketing and will never be sold on to any other agencies or companies.

UNSUBSCRIBING AND UPDATING YOUR PREFERENCES

Every email communication you receive from us will provide you with the opportunity to opt-out of receiving subsequent communications.  You can also ask for your preferences to be updated at any time using the contact information below.

If you would like to opt-out of receiving postal information from us, you can do so using the contact information below.

If you have opt-ed out of receiving marketing information from us, we may will use your personal information to contact you about a booking (for example to let you know if an event is cancelled or if there is a change to the programme).

MAINTAINING YOUR INFORMATION

Unless you ask us otherwise, we will continue to store your personal information.  This allows us to maintain contact with you and ensure that any future bookings or engagement you have with us are linked back to one single record.  You can ask for inaccuracies in your data to be corrected at any time using the contact details below.

We will clean our database periodically to ensure that we are keeping all our records as up to date as possible.

SECURITY OF YOUR INFORMATION

We have safeguards in place to keep your personal information as secure as possible and make every endeavour to ensure that any third parties we use for processing your personal information do the same.  We use a secured server which supports our email servers and any cloud-based file storage system.  Information can only be accessed by those authorised to do so.  Our computers are safeguarded by anti-virus software and the regular changing of security passwords.

CHANGES TO THIS POLICY

We may change this Privacy Policy from time to time.  If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.

YOUR RIGHTS

You have the right to request a copy of all the personal information that we hold about you, and to have any inaccuracies in this data corrected.  In order to do this, please use the contact information below.

We will provide a copy of the information within one month of receipt of the request.  This information will be provided for a fee of £10.

We will process any requests for information to be updated or deleted within one month of receipt of the request.

CONTACT US

Please contact us if you have any questions about this policy or our Data Protection Policy, if you would like to ask for your information to be updated, for your communication preferences to be amended or for your information to be removed.

Email info@izycarterartist.com

Write to 27 Westgate Street, Shouldham, King’s Lynn, Norfolk PE33 0BJ

16 August 2019